Getting Started

Sign in, connect your device, sync activity, configure your profile, settings, and troubleshooting.

Employee 58 articles

Creating Your Account

Setting Up Your Profile

Connecting a Fitness Device

Do I need a fitness tracker or smartwatch?

No — Vantage Fit tracks your steps using your phone. Wearables like Fitbit, Garmin, Apple Watch, and Samsung Watch are optional but add extra data.

How do I connect Apple Health (iPhone)?

Connect Vantage Fit to Apple Health to automatically sync your steps, workouts, and health data. Apple Health is connected on first sign-in.

What Does Health Connect Do on Android?

Learn how Vantage Fit uses Health Connect on Android for supported health data like workouts, sleep, and heart rate.

How does my Apple Watch work with Vantage Fit?

Your Apple Watch works with Vantage Fit automatically through Apple Health — no extra setup needed. Steps and workouts from your Watch sync seamlessly.

How do I connect my Fitbit?

Connect your Fitbit to Vantage Fit through Settings to sync your steps and workouts. You'll sign in to Fitbit within the app and authorize data sharing.

How do I connect my Garmin?

Connect your Garmin watch to Vantage Fit through Settings. Garmin updates Vantage Fit automatically after your device syncs to Garmin Connect.

How do I connect my Samsung Watch?

Connect your Samsung Watch to Vantage Fit on Android from Device Management.

Can I use Mi Band, Amazfit, Huawei, or other wearables?

Learn how to use Mi Band, Amazfit, Huawei, and other wearables with Vantage Fit on iPhone and Android.

How do I change or disconnect my fitness device?

Change or disconnect your fitness device in Vantage Fit from Settings. Fitbit and Garmin disconnect in-app; phone health permissions are managed in phone settings.

Can I Connect Multiple Devices at the Same Time?

Vantage Fit uses one primary device at a time for step data to avoid double-counting. Learn how device priority works and how to switch between devices.

What Does Health Connect Do on Android?

Understand how Vantage Fit uses Health Connect on Android for supported health data like workouts, sleep, and heart rate.

How Do I Connect My Samsung Watch on Android?

Connect your Samsung Galaxy Watch to Vantage Fit on Android from Device Management.

Syncing Your Activity

Settings & Account

Settings & Preferences

Web App

Android

Troubleshooting

My steps aren't syncing — what do I do?

If your steps aren't appearing in Vantage Fit, try these fixes: check device permissions, open the app to trigger sync, verify your device connection.

Steps don't sync on Android when app is closed

Fix Android background sync issues for Vantage Fit — disable battery optimization and enable unrestricted background activity for accurate step tracking.

My Garmin stopped syncing

Fix Garmin sync issues in Vantage Fit — If your Garmin stops syncing, the connection may have expired. Disconnect and reconnect to fix it.

I can't connect my Fitbit

Troubleshoot Fitbit connection issues in Vantage Fit — fix connection errors, permission problems, connection limits, and sync failures.

I forgot my password

Reset your Vantage Fit password via email, or sign in with a one-time code (OTP) instead. Here's how to get back into your account.

My account is locked

How to unlock your Vantage Fit account after it gets locked from too many wrong password attempts.

I'm not receiving my OTP email

Troubleshoot missing OTP emails from Vantage Fit — check spam, verify timing, confirm your email, and other solutions.

I see 'company not found' when signing in

Fix the 'Company Not Found' error when signing into Vantage Fit — common causes include wrong email, unmapped domain, and regional instance routing.

I keep getting 'Session expired'

Why your Vantage Fit session keeps expiring and how to fix frequent sign-out issues caused by sign-in time limit, inactivity, or one-browser restriction.

A challenge isn't showing up for me

Find out why a Vantage Fit challenge is not visible in your app — check targeting, enrollment status, tabs, and invitation emails.

How do I delete my account?

Step-by-step guide to deleting your Vantage Fit account, including OTP verification, data handling, and company-specific options.

My leaderboard score looks wrong

Understand why your Vantage Fit leaderboard score may look incorrect — sync delays, score caps, and team scoring explained.

I joined a challenge late — do I get points for past days?

Understand how late joining affects your challenge score in Vantage Fit — why past days don't count, what happens if you leave and rejoin, and how to.

My GPS workout shows 0 distance

Fix GPS workout tracking issues in Vantage Fit — check location and motion permissions, GPS signal quality, and indoor limitations.

I'm not receiving emails from Vantage Fit

Troubleshoot missing Vantage Fit emails — check spam filters, email configuration, disabled email types, and verify your registered email address.

The food I want to log isn't in the database

What to do when a food item is missing from the Vantage Fit food database — use manual entry, suggest additions, or try Quick Tray for frequent items.

How Do I Fix Battery Optimization Issues on Android?

Fix battery optimization settings on Android so Vantage Fit can sync your steps in the background. Per-manufacturer instructions for Samsung, Xiaomi, Huawe

Common Android-Specific Issues

Fixes for Android-specific problems in Vantage Fit — background sync, Health Connect setup, vehicle detection, Samsung Watch, notification channels, and ap

I'm Having Issues with the Web App

Common Vantage Fit web app issues and fixes — sign-in problems, missing steps, unavailable features, and pages not loading.