I'm not receiving my OTP email

Updated May 12, 2026 Employee

If you requested an OTP (One-Time Password) to sign in but the email has not arrived, here are the steps to fix it.

Step 1: Check Your Spam or Junk Folder

OTP emails come from an address ending in @vantagecircle.com. Many email providers filter these into spam or junk.

  1. Open your email app.
  2. Go to the Spam or Junk folder.
  3. Search for emails from vantagecircle.com.
  4. If you find the OTP email there, mark it as "Not Spam" so future emails go to your inbox.

Step 2: Wait a Moment

OTP emails are sent immediately, but delivery can take a minute or two depending on your email provider. Wait at least 2-3 minutes before trying again.

Step 3: Check the OTP Validity

  • OTPs are valid for 10 minutes from when they are sent.
  • If more than 10 minutes have passed, the OTP has expired. Request a new one.

Step 4: Resend the OTP

You can request a new OTP after a 30-second cooldown.

  1. Go back to the OTP entry screen.
  2. Tap "Resend OTP".
  3. Wait for the new email.

Note: Resending invalidates the previous OTP. Only the most recent OTP will work. If you received multiple OTP emails, use the latest one.

Step 5: Verify Your Email Address

Make sure the email address you entered is correct:

  • Is it your work email (not personal)?
  • Are there any typos in the email address?
  • Is it the same email your HR admin used to register you?

If you are unsure which email is registered, contact your HR admin to verify.

Step 6: Check for SMS OTP (Rare)

Some companies use SMS-based OTP instead of email. If your company uses this method:

  1. Check your phone messages instead of email.
  2. Make sure your registered phone number is correct.
  3. Ensure your phone has signal and is not in airplane mode.

Note: SMS OTP is rare and only used by specific companies. Most companies use email OTP.

Still Not Receiving OTPs?

If none of the above steps work:

  • Contact your HR admin — they can verify your registered email address and check if there are any issues with your account.
  • Check with your IT team — your company's email filters may be blocking emails from vantagecircle.com. Ask IT to whitelist this domain.
  • Try a different sign-in method — if available, use password-based sign-in instead of OTP.

Need more help? Contact support from Settings → Help in the app.

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